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Products Liability: Risk Check Survey
Products Liability: Risk Check Survey
The Risk Check Survey encompasses the degree to which your firm provides comprehensive policies, programs, and training focused on protecting your organization.
Date
*
Date Format: MM slash DD slash YYYY
Organization Name
*
Person Completing Survey
*
Title
*
Phone
*
Email
*
Rate the effectiveness or success of the organization’s actions:
1. To what extent is senior management aware of your product safety risks and committed to addressing them?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
2. How effective has the organization been in establishing a product safety leader(s) who has the independence and status to enable them to deliver hard messages to senior management?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
3. To what degree does your organization perform mock recalls; analyze and evaluate the results; and use the analysis after an actual product recall/product defect event?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
4. How effective is your organization in retaining a team of outside experts who can be called on as a resource to deal with a potential product recall?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
5. How would you rank the quality control procedures and policies that your organization currently has in place?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
6. How effective are new product design processes with regards to including safety reviews, change management, and manufacturing controls?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
7. How effective is the organization’s supplier qualification process with regards to requiring all suppliers to be approved and periodically audited?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
8. How effective is the organization’s product safety policies and procedures at addressing both product design and after-manufacture performance and failure?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
9. How effective is your organization at performing Failure Modes and Effect Analyses (FMEA) on all product platforms and after significant product changes?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
10. To what extent does your organization have an active crisis response team and a product recall procedures manual?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
11. How effective is your organization in training employees to understand their critical responsibilities in the production of a safe product along with the roles they need to assume in the event of a product recall?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
12. How effective is the organization’s customer complaint process, and are all safety-related complaints promptly evaluated by safety professionals?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
13. How effective is your organization in making business leaders and product designers aware of all relevant industry standards and governmental regulations for all products in the markets where they are certified and/or sold?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE
14. How effective is your organization in holding regular reviews with its insurance carrier and in promptly communicating all claims involving potential product safety risks to the product safety professionals?
*
N/A
INEFFECTIVE
MARGINALLY EFFECTIVE
MODERATELY EFFECTIVE
EFFECTIVE
HIGHLY EFFECTIVE