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Home > Claims Management: Risk Check Survey

Claims Management: Risk Check Survey

The Risk Check Survey encompasses the degree to which your firm provides comprehensive policies, programs, and training focused on protecting your organization.
Date*
Date Format: MM slash DD slash YYYY
Organization Name*
Person Completing Survey*
Title*
Phone*
Email*
Rate the effectiveness or success of the organization’s actions:
1. To what degree has your claims management process proactively reduced claim frequency and severity?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
2.How effective has your agent or broker and carrier been in reviewing claims including investigative, medical, disability, litigation, subrogation and special investigation techniques?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
3. How effective has the claims coordinator (who was assigned to your organization by the insurance carrier/third-party administrator) been in handling claims administration goals, the claims adjusting process, and claims administration management?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
4. How effective is your organization in obtaining and reviewing loss runs at a minimum on a quarterly basis?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
5. How effective is the organization in conducting a qualified evaluation of reserves on a regular basis?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
6. How effective do you believe your agent or broker and carrier are in providing knowledgeable support in areas such as reporting procedures, claim reviews and reserve analysis, claim handling protocols as well as pre-unit report consultations on your workers’ compensation line of business?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
7. How effective do you believe your Risk Management Service Plan has been in holding the agent or broker and carrier accountable for sensitive service commitments including claims management?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
8. To what degree does your Special Claims Handling Guidelines represent a comprehensive set of written “special service instructions” outlining reporting requirements, reserve changes, settlement authority, and return to work policies as well as subrogation discussions?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
9. How effective is your organization at routinely reviewing medical panels at least annually?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
10. How effective is your Return-To-Work (RTW) program at helping injured employees return to work more quickly and safely while they heal?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
11. To what degree have you implemented annual pre-unit workers’ compensation claim reviews with the goal of understanding the premium calculation?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
12. How effective is your Back-On-The-Job Coordinator in overseeing workers’ compensation claims management as well as the injured employee rehabilitation process?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
13. To what degree are your settlement discussions with your broker and insurance carrier/TPA effective in insuring that claims are being handled in a manner consistent with your claims administration goals?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
14. How effective are your scheduled claim reviews with your agent or broker in getting claims closed?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
15. How effective are your claims metrics in guiding you in reducing claims frequency and severity?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
16. How effective is your business continuity/crisis management plan in safeguarding human life, preserving business operations and ensuring an efficient and effective resumption of operations to pre-event status?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE
17. To what degree have you achieved organizational “buy-in” and participation as relates to risk management?*
- N/A
- INEFFECTIVE
- MARGINALLY EFFECTIVE
- MODERATELY EFFECTIVE
- EFFECTIVE
- HIGHLY EFFECTIVE

IQRM Surveys Available for the Following Risk Issues:

Business Continuity
Employment Practices Liability
Discipline and Termination
Cyber Liability
Workers’ Compensation
Products Liability
Professional Liability
Recruitment, Selection & Hiring
Substance Abuse
Wage and Hour
Workplace Discrimination
Workplace Safety
Workplace Sexual Harassment
Claims Management
Directors & Officers Liability
Environmental Liability
Fleet Safety
General Liability
Medical Malpractice
Pre-Employment Screening
Product Contamination & Recall

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Boise Office

Associated Insurance Services

3380 Elder Street
Boise, Idaho 83705

Phone: (208) 336-7733

Toll Free: (800) 678-7733

Fax: (208) 336-1137

Mon-Fri: 8:30am-5:00pm
Sat-Sun: Closed

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Coeur d’Alene Office

Associated Insurance Services

10589 South Highway 95
Coeur d’Alene, Idaho 83814

Phone: (208) 336-7733

Toll Free: (800) 678-7733

Fax: (208) 336-1137

Mon-Fri: 8:30am-4:00pm
Sat-Sun: Closed

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Associated Insurance Services provides Auto, Home, Business, Life & Health Insurance, Workers' Compensation, and Bonds to all of Idaho, including Caldwell, Coeur d'Alene, Eagle, Hailey, Idaho Falls, Lewiston, Meridian, Nampa, Pocatello, Sandpoint, Sun Valley, and Twin Falls.

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